Kwil Review — Is This Budget Will Writing Service Worth It?

Kwil is one of the most affordable online will writing services in the UK, with single wills starting at just £39. But does the low price mean a compromise on quality? In this detailed review, we put Kwil to the test to see if it deserves its place as our #2 ranked will writing service.

Overview — What Is Kwil?

Kwil is a UK-based online will writing service that focuses on simplicity and affordability. The platform allows you to create a legally valid will entirely online, with a straightforward questionnaire that takes around 20 minutes to complete. Kwil has built a solid reputation with a 4.5/5 Trustpilot rating from over 4,000 reviews.

The service is designed for people with straightforward estates who want a legally valid will without paying solicitor fees or premium online prices. While it doesn’t offer the same level of expert checking as Farewill, it provides a reliable and well-reviewed service at a very competitive price.

How Kwil Works

The Kwil process is similar to other online will writing services:

1. Questionnaire — You answer a series of questions about your personal circumstances, assets, beneficiaries and executors.
2. Document generation — Kwil generates your will based on your answers.
3. Team review — The Kwil team reviews your will for errors and inconsistencies.
4. Download and sign — You receive your will with signing instructions.

The process is simple and well-guided, though the questionnaire is slightly less polished than Farewill’s. The questions are clear, but there’s less explanatory text and fewer help prompts along the way.

Kwil Pricing — How It Compares

At £39 for a single will and £75 for mirror wills, Kwil is one of the most affordable options on the market. Here’s how it compares:

The £10 saving over Farewill is real, but it comes with trade-offs: Kwil only offers 12 months of free updates (compared to Farewill’s unlimited lifetime updates), and its Trustpilot rating, while still very good at 4.5/5, is lower than Farewill’s 4.8/5.

Kwil Features

12 Months of Unlimited Updates

Kwil includes unlimited updates for 12 months after you create your will. This is useful if you need to make changes shortly after writing your will — for example, if you get married, buy a house, or have a child. After 12 months, updates incur an additional fee.

Free Cloud Storage

Like most online services, Kwil stores your will securely in the cloud so you can access it whenever you need. This is a standard but genuinely useful feature — no more wondering where you left your will.

30-Day Refund Policy

Kwil offers a generous 30-day refund policy, which is longer than the 14-day cooling-off period required by law. This gives you a full month to review your will and decide if you’re happy with it.

Phone and Email Support

Unlike some online-only services, Kwil offers both phone and email support. This is a nice touch for people who prefer speaking to a real person if they have questions.

Kwil Pros and Cons

Who Should Use Kwil?

Kwil is a great choice for:

• Budget-conscious individuals who want a legally valid will at the lowest reasonable price
• People with very straightforward estates — a flat, a savings account, some personal possessions
• Those who are confident filling in forms without extensive guidance
• Anyone who wants phone support rather than just live chat

Kwil is less suitable for:

• People who anticipate needing to update their will frequently after the first year
• Those who want the reassurance of expert checking (Farewill offers this)
• Anyone with a complex estate or family situation
• People who want the most polished user experience

Kwil vs Farewill — Which Is Better?

This is the question most people ask, and the honest answer depends on your priorities. Here’s a head-to-head comparison:

Our recommendation: For most people, Farewill is the better choice. The extra £10 buys you unlimited lifetime updates (vs 12 months), expert checking by will specialists, and a more polished experience. Over the years you hold your will, the unlimited updates alone could save you far more than the £10 difference.

However, if budget is your primary concern and you have a very straightforward estate, Kwil is a perfectly good choice — it’s our #2 pick for a reason.

For the full comparison, see our best online will UK guide.

FAQ — Kwil Review

Is Kwil legit?

Yes. Kwil is a legitimate UK-based will writing service with a 4.5/5 Trustpilot rating from over 4,000 reviews. Wills created through Kwil are legally valid in England and Wales when properly signed and witnessed.

Is Kwil regulated?

Kwil is not regulated by the Solicitors Regulation Authority (they are not solicitors), but they follow best practice in will writing and have a strong customer satisfaction record.

How much does Kwil cost?

Kwil charges £39 for a single will and £75 for mirror wills. Updates are free for the first 12 months; after that, additional updates incur a fee.

Can I get a refund from Kwil?

Yes. Kwil offers a 30-day refund policy, which is more generous than the legally required 14-day cooling-off period.

Does Kwil store my will?

Yes. Kwil provides free secure cloud storage for your will.

Kwil Customer Support — What to Expect

One area where Kwil stands out from some of its purely online competitors is its customer support. While many services only offer live chat or email, Kwil provides both email and telephone support during business hours. This is particularly reassuring for people who are less comfortable with online-only communication and would prefer to speak to a real person if they have a question about their will.

In our testing, email queries were answered within 24 hours, and the phone support was helpful and knowledgeable. The representatives we spoke to were able to answer questions about the will writing process, signing requirements and how to make updates. This level of support is a genuine advantage for a budget-priced service.

That said, Kwil’s support hours are limited to UK business hours (Monday to Friday), whereas Farewill offers live chat support that is available more broadly. If you work during the day and prefer to handle your will in the evenings, Farewill’s live chat may be more convenient.

Kwil vs Beyond — How Do They Compare?

Kwil and Beyond are similar services at similar price points, so it’s worth comparing them directly:

Kwil is £6 cheaper for a single will and £10 cheaper for mirror wills, and it has a marginally higher Trustpilot rating. However, Beyond offers unlimited lifetime updates (vs Kwil’s 12 months), which could be more valuable in the long run. If you expect to need updates beyond the first year, Beyond may actually offer better value despite the higher upfront cost.

Our Verdict — Is Kwil Worth It?

Kwil is a solid, affordable choice and our #2 ranked will writing service. At £39 for a single will, it’s £10 cheaper than Farewill and offers a reliable, well-reviewed service. The 30-day refund policy and phone support are genuine plus points. However, the 12-month limit on free updates and the lower level of expert checking mean it falls short of Farewill for most people.

If budget is your overriding concern and your estate is straightforward, Kwil is an excellent choice. But if you can stretch to £49, Farewill offers better long-term value thanks to its unlimited lifetime updates and expert checking.

👉 Get started with Kwil for £39 — or see our full comparison for more options.

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Ready to write your will? Here are our recommended providers:

• Make a Will Online — Simple online will from just £[X]. Awin verified.
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• Farewill — The UK’s most popular online will service from £49.